FAQS
FAQS :
Q : Which models of computer repairs do you provide?
A : We repair all models of desktops and laptops. Windows, Apple, and Linux.
Q : Can you assist with repairs for both desktop and laptop computers?
A : Yes, we provide repair services for laptops, desktops, and other electronics. including tablets and smartphones and gaming consoles, TV’s etc.
Q : Do you offer computer repair services on-site?
A : Yes, for your convenience, we provide both on-site and remote computer repair services. You can decide on the solution that best suits your needs.
Q : How long does it typically take to repair a computer?
A : The intricacy of the problem determines how quickly it can be resolved. We aim to finish most repairs in 24 to 48 hours, though this can vary depending on the particular issue.
Q : How much do your computer repair services cost?
A : Depending on the complexity of the problem, our prices change. Before beginning any repairs, we give fair rates and a thorough estimate.
Q : What kinds of IT consulting services are provided by you?
A : We provide organizations and individuals with IT consulting services, such as network configuration, cybersecurity evaluations, software suggestions, and IT infrastructure planning.
Q : Are you able to assist with establishing a new network or enhancing an existing one?
A : Yes, we can help with both building up new networks and enhancing the performance and security of existing ones.
Q : What distinguishes managed IT services from IT consulting?
A : The main purpose of IT consulting is to provide advice and aid in decision-making. Managed IT services include ongoing support and maintenance for your IT system.
Q : How can managed IT services help my company?
A : With proactive maintenance and problem-solving, managed IT services make sure that your systems are running smoothly, reducing downtime and increasing productivity.
Q : Do you provide cybersecurity services to safeguard against dangers like viruses and ransomware?
A : Yes, we offer cybersecurity services, such as setting up a firewall, installing anti-virus software, and putting in place data security measures to protect your systems.
Q : Are you capable of managing data backup and recovery for my company?
A : Yes, we provide data backup solutions and can aid in data recovery in the event of data loss or system malfunctions.
Q : How can I contact your team for IT help and services?
A : To make a service or support request, you can get in touch with us by phone, email, or through our website.
Q : Do you offer emergency IT service around-the-clock?
A : We provide round-the-clock IT help for companies that have a contract with us with urgent IT requirements, guaranteeing that you have support when you need it.
Q : Do your technicians have the necessary training and experience?
A : Yes, our specialists have extensive training, certification, and expertise in managed IT services, IT consulting, and computer repair.
Q : Do your repairs come with a warranty?
A : Yes, we will repeat the repair at no additional charge if your equipment malfunctions or fails within 60 days of the time you got it.
Q : What is computer repair on-site service?
A : When you choose an on-site computer repair service, a specialist will visit you at your home or place of business to assess and resolve computer-related problems.
Q : In what regions do you provide on-site services?
A : In Seattle Area, we offer on-site services. The world over, remote services are accessible.
Q : How do I arrange for onsite repairs?
A: By getting in touch with our customer care team by phone or email, you may arrange for an on-site repair service. We’ll set up an appointment that works for you.
Q : What time do you provide on-site service?
A : Our service hours on-site are “Mon-Fri :10.00 am-6.00 pm & Saturday: 10.00 am-4.00 pm),we also provide emergency on-site services outside of business hours for an additional fees.
Q : What kinds of computer problems can be resolved on-site by repair technicians?
A : Numerous problems, including hardware faults, software flaws, network configuration, and basic system troubleshooting, can be resolved on-site.
Q : What should I do to get ready for a service call on-site?
A : Please make sure the technician has access to the computer and the appropriate area. If at all possible, make a backup of your vital data, and be prepared with any login credentials you might need.
Q : What if the professional is unable to repair my computer there and then?
A : The computer might need to be transported to our repair facility if the technician deems that the repair cannot be done there. If there are any additional expenses or processes that need to be taken, we will explain them in detail.
Q : Do your onsite repair services come with a warranty?
A : Yes, our on-site repair services do come with a warranty of 60 days.
Q : What are your policies regarding computer repair services?
A : There is a 60-day warranty on repair for the exact same problem.
Q : What is the deadline for making a return request?
A : Within 60 days of the repair service’s conclusion
Q : What standards apply to returns?
A : If the following conditions are met:
- The problem was not fixed to your satisfaction.
- We will repeat the repair at no additional charge if your equipment malfunctions or fails within 60 days of the time you got it.
Q : Are there any non-refundable charges?
A : Diagnostic fees are non-refundable since they cover the cost of evaluating the state of the computer.
Q : What if my PC develops a fresh problem after the fix?
A : After the repair, if a fresh problem appears, kindly get in touch with us right away. If the issue is related to the repair, we will evaluate it and take the appropriate action.
- Memory Upgrade
- All Brands Repair
- Virus/Spyware Removal
- Battery Replacement
- 60 Days Warranty
- Memory Upgrade/Replacement
- Water Damage Repair
- Data Recovery
- Water Damage Repair
